Shipping Policy

UPDATED: August 20, 2024

NOTICE: WE ONLY SHIP OUR HEMP-DERIVED PRODUCTS IN THE UNITED STATES; IN LEGAL STATES.

Shipment Processing Time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12:00 PM Central through Monday 12:00 PM Central; or US Holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Overnight Shipment Processing Time

For overnight shipment customer needs to place the order by 1 pm otherwise it will ship to the next available window.

Shipment to PO Boxes or APO/FPO Addresses

All Things Earth Med DOES NOT ship to PO Boxes or addresses within US Territories, and APO/FPO/DPO addresses.

International Shipping Policy

All Things Earth Med DOES NOT ship outside the United States.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Damages

All Things Earth Med is not liable for any products damaged or lost during shipping.

If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

All Things Earth Med will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Delivery Confirmation

Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the cardholder, even without a signature.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Email us at support@allthingsearthmed.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will consider replacement of your order when the investigation is complete and pending the results of the investigation. Allow up to 90 days for the investigation.

Contact Us

If there are any questions regarding this policy, you may Contact Us.