Refunds, Returns, Chargeback and Cancellation Policy

UPDATED: August 20, 2024

Fraudulent Chargeback Policy

Introduction:

This policy outlines measures and procedures implemented by https://allthingsearthmed.com/  to combat and prevent fraudulent chargebacks.

Definition of a Fraudulent Chargeback:

A fraudulent chargeback is defined as a chargeback initiated by a customer without just cause or for reasons that are deceitful or in bad faith.

Preventative Measures:

We employ various fraud prevention tools and methods, including Address Verification Service (AVS), Card Verification Value (CVV) checks, and advanced fraud detection software.

Transactions are monitored for suspicious activity. Orders that appear fraudulent may be subject to additional verification.

Customer Verification:

Customers may be required to confirm their identity and validate their purchase through a secure process.

Record Keeping:

Detailed records of transactions, customer communications, and delivery confirmations are meticulously maintained.

Dispute Resolution Protocol:

In the event of a dispute, we first seek to resolve the issue amicably with the customer.

Evidence such as proof of delivery, transaction records, and communications will be provided to the payment processor or credit card Company to dispute fraudulent chargebacks.

Penalties for Fraudulent Chargebacks:

Customers who are found to have made fraudulent chargebacks may be blacklisted from future purchases.

Legal action may be taken in cases of extreme abuse.

Reporting to Authorities:

Fraudulent chargebacks may be reported to legal authorities and anti-fraud agencies.

Educating Customers:

Customers will be educated about the impact of fraudulent chargebacks on the business and legal implications through our website and communication channels.

Contact and Support:

Customers are encouraged to contact our customer support team for any billing discrepancies or concerns prior to initiating a chargeback.

Policy Updates:

This policy is subject to change and updates will be communicated through our website.

Acknowledgment of Policy:

By making a purchase at https://allthingsearthmed.com/  customers agree to this policy.

FALSE CLAIMS

We have a product quality and inspection team that will determine if a product has been used and / or tampered with; we absolutely will not tolerate false claims of a product when it has been used and / or tampered with.

REFUNDS

You may request refunds within 30 days of purchase for unopened and unused products. Refunds are allowed for products that are unopened and unused. You are responsible for returning the unopened and unused product to us. The refund will be for the product price. We do not refund shipping costs.

We will process a refund after inspecting the item. If it has been opened and / or used, we will not issue a refund and we will not send the product back to you.

Refund requests must be in writing and sent to support@allthingsearthmed.com Refunds will be issued to the same credit card that was charged when ordering the product.

RETURNS

To return a damaged and / or defective product for a refund, you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the Support Department at support@allthingsearthmed.com. You may be asked to provide photos and / or videos of the damaged and / or defective item. You will need to include a copy of the receipt for the product that you are returning. You are responsible for the shipping costs to return the product back to us. We will process the return after inspecting the item. If it has been used and / or tampered with, we will not issue a refund and we will not send the product back to you.

RETURN PRODUCTS TO:

All Things Earth Med

22396 Kuykendahl Rd Suite B

Spring, TX 77389

Don’t forget to include a copy of your receipt.

REFUSE DELIVERY or RETURN TO SENDER

We absolutely cannot refund you for orders that you Refuse Delivery. We absolutely cannot refund you for orders that you Return to Sender. We provide a generous Refund and Return Policy that must be followed. If you Refuse Delivery or Return to Sender, we will not send the product back to you.

RETURNING EMPTY BOXES

We absolutely will not tolerate returning EMPTY boxes. We will open an investigation with the shipping company and law enforcement. You are expected to fully participate in the investigations.

OTHERS TERMS

If you feel that your credit / debit card was used fraudulently on All Things Earth Med please contact us for immediate resolution. We will open an investigation with the banking institutions and law enforcement. You are expected to fully participate in the investigations.

CONTACT US

If there are any questions regarding this policy, you may https://allthingsearthmed.com/contact-us/